REQUIREMENTS
You are required to change your
vehicle's engine oil, check and maintain the transmission fluid level
(if applicable), top off all powertrain fluid levels and check and
maintain the proper level of coolant as
follows:
New Vehicles (Odometer Miles less
than 12,001 on the Service Contract Date): Oil, and filter changes must
be performed according to the maintenance recommended by the
manufacturer which is outlined in Your Owner's Manual. These services
must be performed within 1,000 miles of the manufacturer's recommended
service intervals.
Pre-Owned Vehicles (Odometer Miles between
12,001-100,000 on the Service Contract Date): Oil and filter changes
must be performed at the mileage interval outlined on the front page of
your agreement. If no interval is chosen, the 5,000-mile interval will
apply. These services must be performed within 1,000 miles of the
selected service
interval.
Follow all customary maintenance
instructions outlined in your Global Lifetime Warranty agreement. You
can call our service facility or the Global Lifetime Warranty toll free
number with questions or for additional guidance at any
time.
Neither we nor the administrator will ever require you to
return to our dealership or any other specific repair facility for
maintenance. For any maintenance related questions regarding Global
Lifetime Warranty, call (800)
810-8458.
COVERAGE
LIMITED POWERTRAIN
WARRANTY
The covered parts listed below are the items
covered under the Global Lifetime Warranty agreement. If it is not
listed, it is not
covered.
ENGINE: Engine
block and all internally-lubricated parts, including the crankshaft, rod
and main bearings, cam bearings, expansion (freeze) plugs, connecting
rods, engine mounts, torque strut, wrist pins, pistons, piston rings,
camshaft, cam tower, lifters, cylinder head, valves, guides and seats,
valve springs, rocker arms (cam followers), pushrods, timing chain
housing (cover), timing chain and sprockets, timing belt and pulleys,
timing belt tensioner, intake and exhaust manifolds, eccentric shaft,
flywheel/flex plate, balance shafts, harmonic balancer and retainer
bolt, crankshaft pulley, valve covers, oil pan, oil pump and pressure
relief valve, engine oil cooler hoses, oil filter adapter/housing, fuel
supply pump, vacuum pump, dipstick and tube, and
fasteners.
STANDARD TRANSMISSION:
Case and all internally-lubricated parts, including the main
shaft, gear sets, shift forks, synchronizers, bearings, and related
bushings and
fasteners.
TRANSFER CASE ON 4X4
VEHICLES: Case and all internally-lubricated parts, including
the main shaft, gear sets, chain and sprockets, bearings, bushings,
mounts, and related fasteners, and electronic and vacuum engagement
components.
FRONT WHEEL
DRIVE: Final drive housing and all internally-lubricated
parts, including the carrier case, gear sets, chain and sprockets,
bearings, bushings, axle shafts, axle hub bearings, propeller shafts,
universal joints, drive shaft support, front axle hub bearings, and
fasteners.
TURBOCHARGED/SUPERCHARGED/ENHANCED
ENGINES: In addition to the parts listed above, the
turbo-charger, waste gate controller, intercooler, hard lines,
compressor, clutch and pulley, bypass valve, injection pump, lines, and
nozzles.
AUTOMATIC
TRANSMISSION: Case and all internally-lubricated parts,
including the oil pump, valve body, torque converter, vacuum modulator,
governor, main shaft, clutches (includes dual clutch transmission
dry/primary clutch, and internal clutches), bands, drums, gear sets,
bearings, bushings, sealing rings, TV cable, solenoids and electronic
shift control unit (internal only), transmission mounts, cooler, cooler
hoses and hard lines, dipstick and tube, and
fasteners.
REAR WHEEL DRIVE:
Drive axle housing and all internally-lubricated parts,
including the carrier case, gear sets, bearings, bushings, limited slip
clutch pack, axle shafts, axle hub bearings, propeller shafts, universal
joints, drive shaft support, front axle hub bearings, and
fasteners.
FAQ
1. What's the
catch?
There is no catch; this program is provided to you at no
charge. The only requirement is that you follow the customary
maintenance outlined in your agreement and keep records of all customary
maintenance
performed.
2. What is covered by the
program?
The program provides coverage stated component
coverage for the engine, transmission and drive axle components listed
in the agreement for as long as you own your vehicle regardless of how
long you own the vehicle or how many miles you
drive.
3. What is the program limit of
liability?
The limit of liability is the NADA average retail
value of the vehicle at time of
claim.
4. Can my Global Lifetime Warranty
agreement be transferred to the next owner if I sell my
vehicle?
The agreement is not eligible for
transfer.
5. How do I make a claim if I have
a breakdown?
Take your vehicle to any professional service
facility, or contact the dealer where you purchased your vehicle, they
will handle it from there! If you have any questions that you would like
to ask the administrator, you may call 800-810-8458 and speak with a
claims
specialist.
6. When are the claims specialists
available to take my call?
Claim specialists are available
Monday-Friday 8:00am - 8:00pm and Saturday 9:00am - 5:00pm Eastern to
answer all your
questions.
7. Is there a deductible that I
need to pay when making a claim?
There is a $50 deductible on
the program only when going outside of the Foundation Automotive Group
dealers (nationwide). When returning to a Foundation Auto Group dealer,
there is no deductible. All parts and labor are covered
100%.
8. If my vehicle breaks down and
the breakdown is covered by the Global Lifetime Warranty agreement, am I
required to pay for the repair and then wait to be
reimbursed?
No, you are not required to pay for covered repairs
out of pocket. All repairs are paid via credit card by the program
administrator. Please be sure, however, that all repairs are authorized
prior to the repair being completed. Unauthorized repairs will not be
covered.
9. What if I need to be towed or
need a rental car while my vehicle is being repaired?
Towing
and rental car coverage is not provided by your Global Lifetime Warranty
agreement. However, if you purchased an extended service contract, your
contract will most likely provide that coverage for
you.
10. How do I know what maintenance
is required to keep my Global Lifetime Warranty agreement in
force?
New Vehicles (Odometer Miles less than 12,001 on the
Service Contract Date): Oil, and filter changes must be performed
according to the maintenance recommended by the manufacturer which is
outlined in Your Owner's Manual. These services must be performed within
1,000 miles of the manufacturer's recommended service
intervals.
Pre-Owned Vehicles (Odometer Miles between
12,001-100,000 on the Service Contract Date): Oil and filter changes
must be performed at the mileage interval outlined on the front page of
your agreement. If no interval is chosen, the 5,000-mile interval will
apply. These services must be performed within 1,000 miles of the
selected service
interval.
11. What if my vehicle is equipped
with an oil change light/indicator reminder
system?
Recommended maintenance will need to be performed when
your indicator signals you for maintenance, but cannot exceed the
customary maintenance intervals outlined in your Global Lifetime
Warranty agreement. If you have any further questions, please contact a
claims specialist at
1-800-810-8458.
12. Why is my dealership
suggesting additional maintenance services?
Manufacturers only
require a minimum level of services to be performed and will often list
them in the owner's manual. Your driving conditions and environmental
conditions can demand additional service work be performed to keep your
vehicle performing at peak levels. While you are only required to
complete the minimum services outlined in your Global Lifetime Warranty
agreement, we strongly encourage you to follow your dealership's
recommendations when being offered additional
services.
13. Can I change my own
oil?
No. All services must be performed by a professional
service facility. This is to ensure proper documentation, as well as the
workmanship of the services performed on your vehicle. See your Global
Lifetime Warranty agreement for complete details on customary
maintenance
requirements.
14. What is a professional service
facility?
Any service facility that has a license to do
business. The facility must be able to provide a detailed repair order
that contains the pertinent information regarding the services
performed.
15. Do I have to use an ASE
certified facility?
No, however, we strongly recommend it. ASE
technicians are certified through a national non-profit organization to
ensure the technicians competency in many areas of the automotive
industry. Repair establishments with at least one ASE technician are
permitted to display the ASE sign. Motorists should look for facilities
that display the ASE Blue Seal of Excellence®
logo.
16. What if I am traveling out of
town and need to have a maintenance service performed while I am
traveling?
You may have your vehicle serviced by any licensed
repair facility. If you need assistance with this, you may also contact
your selling dealer's service department for
details.
17. What if I am traveling out of
town and have a breakdown that would be covered under my Global Lifetime
Warranty agreement?
If you are within 150 miles of your
selling dealer, you are required to have all repairs performed at their
facility. If you are 150 miles, or more, away from your selling dealer,
you may take your vehicle to any licensed repair facility to have your
repair work completed. For assistance, you may call us at 1-800-810-8458
or you may contact your selling dealer's service department for
details. Remember, all repairs must be pre-authorized, or the claim will
not be
paid.
18. What if I am traveling out of
town and have a breakdown that would be covered under my Global Lifetime
Warranty agreement?
You may have your vehicle repaired by any
licensed repair facility. For assistance, you may call us you may
contact your selling dealer's service department. Remember, all repairs
must be authorized by the administrator prior to completing the repair,
or the claim will not be
paid.